How to Handle Delivery and Logistics for Your Nigerian Store

Delivery is where Nigerian online businesses most often lose money and reputation at the same time.

Pick couriers per route, not one for everything

Dispatch riders are fastest within a city. Interstate needs a courier with real tracking. Most shops end up using two or three, chosen by destination.

Price delivery by zone

One flat fee either loses money on distant orders or scares off nearby ones. Set zones — same city, same region, elsewhere — and price each honestly. StoreVase supports shipping zones and rates directly.

Free delivery, used deliberately

"Free delivery over ₦20,000" raises basket size and pays for itself. Free delivery on everything is a discount you did not intend to give.

Reduce failed deliveries

• Confirm the address before dispatch.
• Get a phone number the rider can actually reach.
• Tell the customer the delivery window.

A failed delivery costs you the trip twice and usually the sale.

Say the honest number

"Three to five days" that holds beats "next day" that does not. Customers forgive a slower promise; they do not forgive a broken one.